Webinar: De-Escalating Confrontational Interactions: Tools & Techniques for Your Team


August 25, 2020
9:00 AM - 10:00 AM
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De-Escalating Confrontational Interactions: Tools and Techniques for Your Team  Tuesday, August 25, 2020 9:00 – 10:00 am


  • Scott Kuhlman - CEO, Heart to Beat LLC
  • P. Marc Fischer, CPM®, RPA®, CCIM®, LEED® Green Associate, BOMA Fellow – InspiRE University
  • Lt. Gene Paluzzi - Instructor and Law Enforcement Veteran, Heart to Beat LLC

Coronavirus-related restrictions are creating new workplace challenges as businesses and organizations re-open. Staff and customers may have differing views on the importance of personal space and safety, leading to an increased risk of confrontation. Prevent and de-escalate conflict before it turns into violence by learning strategies, tools, and resources to use to create a safe space for all.

This session will provide:

  • an overview of common COVID-related stressors
  • discussion on the importance of training employees to recognize these stressors in themselves and others
  • de-escalation techniques
  • details on the what to do if things turn violent, when to call 911, and how to plan and prepare

About the Presenters:

Scott Kuhlman, CEO, Heart to Beat, LLC
Scott Kuhlman is the CEO of Heart To Beat, a safety training and consulting firm that helps organizations prepare and protect their most valuable assets: their team. Heart To Beat provides comprehensive safety programs and project based training programs from basic CPR/AED use to Live Simulation Active Shooter Training to the implementation and management of AED/First Aid equipment programs. Heart To Beat’s team of seasoned law enforcement and emergency services personnel work with organizations from 25-15,000 employees, from Maryland to Arizona including large corporations, universities, private schools, country clubs and much more.
Previously, Scott served in a large fire department in the Baltimore Metro area rising to the rank of EMS Captain. He holds a wide range of instructor level certifications from the Maryland Fire Rescue Institute, American Red Cross, American Safety and Health Institute and American Heart Association and a degree in Business Management from Loyola University Maryland.

P. Marc Fischer, CPM®, RPA®, CCIM®, LEED® Green Associate, BOMA Fellow - InspiRE University
Marc Fischer is nationally recognized as an innovative and dynamic leader in the commercial real estate industry. For a quarter-century, he has excelled at building and leading large and diverse real estate organizations that serve some of the most discriminating institutional investors. In addition, as an accomplished author, a sought-after speaker, and a talented instructor, he thoroughly enjoys igniting a passion in others to become the best and brightest talent in the commercial real estate industry.

Gene Paluzzi, Instructor, Heart to Beat, LLC
Gene Paluzzi is an experienced, dedicated, and accomplished law enforcement veteran of the Maryland State Police (MSP) and Harford County Sheriff’s Office (HCSO) with over 27 years of public service. As a Lieutenant and Commander with the MSP, Gene served in a leadership role while providing police services to the citizens of Maryland including traffic safety, crime reduction, and homeland security. While serving as the Barrack Commander of College Park Barrack “Q”, Gene commanded a barrack of 39 troopers patrolling the third most congested interstates in the United States. He was previously designated by the Superintendent as an Appointing Authority authorized to hire, terminate, and discipline 2,399 personnel. Gene holds a Master of Science Degree in Management and Leadership from the Johns Hopkins University.


$0.00 Member Ticket

$0.00 Employees of Member Companies Ticket

$10.00 Nonmember Ticket